At EZNaturals, we want customers to understand the refund and return process before and after placing an order. This policy explains how refund requests, product returns, damaged orders, incorrect orders, and platform-based processing may be handled.
Please have your order details ready so our support team can review your request properly.
Refund requests are reviewed according to the checkout platform’s refund terms, the product return rules shown at checkout, and any instructions provided after your request is submitted.
Because EZNaturals orders may be processed through approved checkout or fulfillment providers, the exact steps may vary based on where your order was placed.
Please do not ship any product back until you receive return instructions. Return addresses may vary depending on the checkout platform or fulfillment provider.
Submitting a refund request does not always mean an automatic refund will be issued. Requests are reviewed based on the applicable platform terms and the details of the order.
To help us locate your purchase, please provide your order number, the email address used at checkout, and a brief reason for your refund request.
For physical product orders, returned items may need to be received, inspected, or confirmed before a refund is completed, depending on the applicable platform rules.
If a return is required, support will provide the correct return instructions. Do not send products to any address without approval first, as this may delay the review of your request.
If your order arrives damaged, incorrect, incomplete, or appears to be missing, please contact support as soon as possible with your order information. We will review the issue and guide you on the next steps based on the checkout platform or fulfillment provider connected to your order.
Physical product orders can sometimes require extra review when there is a delivery or fulfillment concern. The more complete your information is, the easier it is for support to locate the order and help with the correct process.
When contacting support, please include the details below so your request can be reviewed properly.
If your order is processed through Digistore24, the return or refund period may be based on the return policy shown at checkout. For many Digistore24 offers, this may include a 60-day return window, unless a different period is clearly shown at purchase.
We aim to handle each request fairly, but refund eligibility may depend on the checkout platform, the return period shown at purchase, the condition of the product, and whether return instructions were followed.
If your order was placed through Digistore24 or another approved checkout provider, your refund request may need to be reviewed or processed through that provider.
For Digistore24 orders, the applicable return period is generally based on the terms shown at checkout. If a 60-day refund period applies, the request should be submitted within that period.
If you need help with a refund, return, damaged order, incorrect order, or missing shipment, please contact support with your order details.
Our support team can help review your order issue and direct you to the correct refund or return process.